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  Wednesday, March 08, 2023
  5 Replies
  5.9K Visits
0
Votes
Undo
Hello, I have been running Kutools for Excel v24 on Window 10. I recently purchased the upgrade and am trying to install v27. When I run the MSI, I am getting the following error:

https://i.postimg.cc/kgnqwkzd/kutools.png

I have also tried unsuccessfully to uninstall the previous version. When I do, I get the above error -- along with the following error after I cancel out:

https://i.postimg.cc/cHdRJ15b/kutools2.png
1 year ago
·
#3439
0
Votes
Undo
Hi there,

Did you try to restart your computer and then uninstall the previous Kutools?

Amanda
1 year ago
·
#3454
0
Votes
Undo
Hi there,

Did you try to restart your computer and then uninstall the previous Kutools?

Amanda


I was finally able to uninstall v24 (I had to repair it first using the original EXE installer).

I installed v27. It shows as being installed in Excel's Add-Ins:

https://i.postimg.cc/Y0mb6x3b/kutools1.png

However, the Kutools menus are not showing up.

https://i.postimg.cc/sgKqDw0h/kutools2.png
1 year ago
·
#3457
0
Votes
Undo
Hi there,

Please find Settings Center in the Start menu as shown below:
Settings Center.png

And then click the Repair button:
Repair.png

Please give it a try and see if it works.

Amanda
1 year ago
·
#3461
0
Votes
Undo
That worked. Thank you!
1 year ago
·
#3464
0
Votes
Undo
Glad to hear that! :D
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